020 308 6765
Report damage

Home›Water damage restoration

Water damage

Water damage in your home or building? We handle the whole process.

From the first wet patch to the last brush stroke: inspection, source repair, the report for your insurer and the repair itself. You do not have to tie contractors together.

Report damage Call for emergencies
On site quickly when water is still runningWe handle all correspondence with your insurerRepairs carried out under our direction, by specialists
Monteur van Forward monteert een keukenkraan

Does this look familiar?

Tap what you can see. You will immediately know what it probably means and what to do next.

Usually a leak from the floor above or from a pipe in the floor. Put a bucket underneath, move your belongings and take photos before you clear anything up. If the patch is growing, report it with priority.
Often a pipe inside the wall or seepage from outside. Turn off the mains and cut the power to that circuit if water reaches sockets.
An old or stopped leak. There is often still damage inside the structure. We measure whether it is genuinely dry before anything is finished.
Floor coverings hold moisture, and so does the subfloor underneath. Lift it where you can; we dry it out and assess what can be saved.
Moisture that has been there too long. The cause must go first, then drying, and only then finishing. Painting over damp comes back within six months.
0 selected Report this

How we handle it

  1. Report

    You report online, or call if it is urgent. We open the case and contact you within one working day.

  2. Inspection

    We visit, measure the moisture and trace the cause. Everything goes into the case file with photos.

  3. Source repair

    The cause is repaired so the damage cannot get worse.

  4. Report and insurer

    We produce the damage report, submit it and chase the approval.

  5. Repair and handover

    Drying, plastering, painting and finishing. Then a final check and handover.

What it costs

For an insured claim the repair runs through your insurer. You pay your excess and any part that falls outside the cover — and you know that before we start, not afterwards. Without insurance we work on an itemised quote.

Vraag het aan

Response within one working day

Questions we are often asked

Who pays for water damage in an apartment?

Usually the building insurance of the owners' association for the structure, and your own contents insurance for your belongings. Where exactly the line falls is set out in the deed of division. We record in the report where the cause was, so both insurers can see which part is theirs.

Do I have to call my insurer first?

No. With your authorisation we register the claim, submit the report and answer the questions. If a reply does not arrive, we follow up.

How long does water damage repair take?

That depends on the extent and the drying time. A ceiling in one room is often finished within a few weeks; a saturated floor takes considerably longer to dry alone. You will hear a realistic timeframe at the inspection.

Can I do anything myself in the meantime?

Yes: turn off the mains if water is running, cut the power where water reaches electrics, take photos before you clear up, and move your belongings. Those photos are your evidence towards the insurer later.

Other services

Leak detectionSource and pipe repairDamage repair and finishingDamage assessment and reportingDamage repair for owners' associations

Water damage in your property?

Report it online and we will call you back.

Report damage Emergency? Call now020 308 6765
Response within one working day Inspection without obligation No hidden costs
Emergency Report damage