020 308 6765
Report damage

Home›The client portal

Client portal

One case file. Three parties. The same truth.

In our client portal, resident, property manager and insurer look at the same case file: which stage the claim has reached, what has been sent, and when we are coming. No scattered email threads, no rounds of phone calls.

Report damage Call for emergencies
Live status per caseDocuments and photos in one placeAuthorisation signed digitally

What can you use it for?

Tap what is relevant to you.

Every case runs through ten stages, from report to invoicing. In the portal you see which stage your claim has reached and what comes next. If something changes, you see it immediately — you do not have to call to find out where things stand.
The damage report, the inspection photos, the quote and the correspondence with the insurer all stay in the case file. Even months later you can check exactly what was agreed and sent.
You sign one digital authorisation allowing us to communicate with the insurer on your behalf. The signed copy stays in your case file and you can withdraw the authorisation at any time.
Property managers see every open case for their buildings on one screen, with status and next action. Residents report directly to us; you see the result without having to forward calls.
Insurers get access to the cases running with them. Status, documents and planning, without going through a handler.
0 selected Report this

How we handle it

  1. Case opened

    As soon as your report arrives we open the case and you receive a confirmation with your case number.

  2. Logging in

    You log in with your email address and case number. No password to remember: you receive a one-time code.

  3. Following

    Each time a stage is completed you see the new status and the next step.

  4. Signing and uploading

    The authorisation and any documents can be handled directly in the portal.

  5. Keeping

    After handover the case file stays available, with all documents in it.

What it costs

A leak detection is a separate assignment at a fixed rate, which you hear in advance. Many insurers reimburse tracing costs when the leak itself is covered — send your policy schedule and we will check that before we come.

Vraag het aan

Response within one working day

Questions we are often asked

Do I have to remember a password?

No. You log in with your email address and case number and receive a one-time code. That is safer than a password and a good deal simpler.

Who can see my case file?

You, and the parties involved in your claim: your property manager where a building is concerned, and your insurer where the claim runs with them. Financial details of our own operations are not visible.

Can I see the portal before becoming a client?

Yes. Property managers and insurers can request a demonstration environment to click through themselves. Get in touch, quoting your organisation.

What happens to my case file after completion?

It stays available. Even years later you can see what was done, what was sent and what was agreed.

Other services

Water damageLeak detectionSource repairRepair and finishingDamage reportFor associationsWho pays whatLeak from neighboursInsurers

Ready to get started?

Report it online and we will call you back.

Report damage Emergency? Call now020 308 6765
Response within one working day Inspection without obligation No hidden costs
Emergency Report damage